Shipping policy

 

We offer U.S. shipping for all our products. The estimated shipping time for each item is specified on its product page.

 

Order Processing

  • All orders are processed within 1–4 business days after purchase.

  • Processing times may be extended during high‑volume periods such as drops, restocks, or holidays.

Shipping Times

  • Domestic (U.S.) Shipping: 5–8 business days after processing.

  • Shipping carriers may experience delays that are outside of our control.

Preorders

  • Preorder items follow the timeline listed on the product page.

  • Estimated production and fulfillment time is 3–6 weeks unless otherwise stated. (Delays may occur)

  • Full refund issued if MOQ isn’t reached

  • Orders containing preorder and in‑stock items will ship together unless you purchase separately.

Shipping Rates

  • Shipping rates are calculated at checkout based on your location and order weight.

  • Free shipping promotions (if available) will automatically apply when conditions are met.

Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number.

  • Tracking updates may take over 24–48 hours to appear.

Incorrect Addresses

  • Please double‑check your address at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If your package is returned due to an incorrect address, you will be responsible for additional shipping fees to resend it.

Lost or Stolen Packages

  • Once the carrier marks your package as delivered, we are not responsible for lost or stolen items.

  • If your package appears lost in transit, contact the carrier first. You may also reach out to us for assistance.

International Customs & Fees

  • Customers are responsible for any customs, duties, or taxes upon delivery.

  • We are not responsible for delays caused by customs processing.

Damaged Items

  • If your package arrives damaged, contact us within 72 hours with photos of the item and packaging so we can assist.

Contact

For any shipping questions or concerns, please contact our support team at help.projectaceus@gmail.com.

PROJECTACE.US is not responsible for any lost packages during shipment.