F.A.Q.
GENERAL FAQS
What types of clothing do you sell?

We offer a wide range of collections for men, women, and teenagers. Every product includes a detailed description on its product page.

Do you offer size guides for your clothing?

Yes. Each product page includes a general size guide to help you choose the right fit.

Can I modify or cancel my order after it's been placed?

Orders begin processing immediately. If you need to make a change, please contact our customer support within 24 hours and we’ll do our best to assist you.

Are the colors of the clothing the same as shown in the pictures?

We strive to display our products as accurately as possible, but colors may vary slightly depending on your screen or monitor settings.

Do you offer custom sizes or tailoring services?

Not at this time. We currently do not offer custom sizing or tailoring, but each product includes a detailed size chart to help you find the best fit.

How do I wash my clothing properly?

Each item includes care instructions on its product page. Be sure to follow these guidelines to maintain the quality of your garment.

How do giveaway refunds work?

In the case of a giveaway, unless otherwise stated, both In-Stock and Preorder items refunds will be issued to only 1 item after purchase.
SHIPPING FAQS
What shipping options do you offer?

We ship all U.S. orders using USPS or UPS. Shipping options at checkout include Standard, and Economy delivery. Shipping times and costs vary based on the method you choose.

How long will it take to receive my order?

All orders take 1–4 business days to be fulfilled. After fulfillment, delivery times depend on the shipping method selected at checkout:

Standard Shipping: 3–5 business days

Economy Shipping: 5-8 business days

Do you offer international shipping?

Not at the moment. We currently offer U.S. domestic shipping only.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package through the carrier’s website or the link provided in your email.

What happens if I’m not home for delivery?

Most carriers will attempt delivery or leave a notice with instructions for re-delivery or pickup from a local facility. Tracking your order will help avoid missed deliveries.

Do you offer free shipping?

Yes. We offer free Economy shipping on all orders of $99 and up for packages weighing up to 5 lbs. Shipping costs for all other orders and shipping options are calculated at checkout and may vary based on your location.

Can I change my shipping address after placing an order?

If your order has not shipped yet, contact us as soon as possible and we’ll update the address for you. Once an order has been shipped, we can no longer change the destination.

What should I do if my package is lost or stolen?

All packages are insured through USPS (Priority Mail) or UPS. If your package is lost, stolen, or marked as delivered but not received, please contact the shipping carrier directly to start a claim.

Please note: We are not responsible for lost or stolen packages once they have been handed over to the carrier.
RETURNS & EXCHANGES FAQS
What is your return/refund policy?

In-Stock Items:

Returns: You can return items within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

Refunds: Refunds are issued to the original payment method once the returned item is received and inspected. Shipping costs are non-refundable unless the return is due to our error.

Exchanges: Size exchanges are allowed for items that have only been tried on. Items must remain in their original condition with all tags attached.

Preorder Items:

Final Sale: Due to the made-to-order nature of preorders, no returns or exchanges are accepted once an order is placed. Items may only be replaced if they arrive damaged or defective.

Refunds: Refunds will be issued only if the preorder is canceled due to minimum order quantity (MOQ) not being met or manufacturer error.
PAYMENTS & DISCOUNTS FAQS
What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods supported by Shopify. All transactions are encrypted for your protection.

Can I apply multiple discount codes to my order?

Only one discount code can be applied per order. Please choose the code that gives you the best value.

Why was my payment declined?

If your payment was declined, please double-check your billing information and ensure there are sufficient funds in your account. If the problem persists, contact your bank or payment provider for assistance.

When will I be charged for my order?

You will be charged immediately once your order is placed and confirmed. If you encounter any issues with your payment, please contact us for assistance.

How do I apply a discount code to my order?

At checkout, you’ll see a field to enter your discount code. Type or paste the code and click “Apply” to see the updated total.

Why isn’t my discount code working?

Check the terms and conditions of the discount code. Some codes may be limited to certain products, quantities, or expiration dates. If you’re still having trouble, contact our customer service team.
CUSTOMER SUPPORT FAQS
How can I contact customer support?

You can reach our customer support team via email or live chat. Visit our Contact Us page for full details and business hours.

What are your customer service hours?

We are available Monday–Friday, 2 PM –9 PM (EST). For urgent inquiries outside these hours, please email us, and we’ll respond as soon as possible.

Where is your company based?

We are based in the United States. All orders are fulfilled and shipped from our home-based warehouse. Shipping times may vary depending on your location.